Terms of Purchase

By placing an order on ecobeeusshop, you agree to comply with and be bound by the following Terms of Purchase, which govern the relationship between you and ecobeeusshop in connection with your purchase of ecobee smart thermostats and smart home devices. We encourage you to read these terms carefully before making a purchase, as they outline your rights and responsibilities, as well as ours, to ensure a fair and transparent shopping experience. When you place an order on our website, you are making an offer to purchase the selected products at the price displayed at the time of your order. We reserve the right to accept or reject your order for any reason, including but not limited to product unavailability, pricing errors, suspected fraud, or incomplete order information. If we reject your order, we will notify you via email and issue a full refund if you have already made a payment. All prices on ecobeeusshop are displayed in USD (United States Dollars), and all transactions are processed in USD. Prices are subject to change without notice, but we will honor the price displayed at the time you place your order, provided that the order is accepted by us. We accept major credit cards and other secure payment methods as indicated on our website, and by providing your payment information, you warrant that you are authorized to use the payment method and that all information you provide is accurate. We take the security of your payment information seriously and use industry-standard encryption to protect your data during transmission. As part of our commitment to providing exceptional service, we offer global free shipping on all orders, with no minimum purchase required. Orders are processed and shipped within 1-3 business days from the date of purchase, and delivery is estimated to take 6-12 business days from the date of shipment. Our Refund Policy (outlined separately) applies to all purchases, and by placing an order, you agree to comply with the terms of that policy. We strive to maintain accurate inventory levels to ensure that the products you order are available, but occasionally products may be out of stock due to high demand or unforeseen circumstances. If a product you ordered is out of stock, we will notify you via email as soon as possible and offer you a full refund or a replacement product (if available), depending on your preference. All ecobee products available on our website come with the manufacturer’s standard warranty, which covers defects in materials and workmanship for a specified period. For detailed information about the warranty for a specific product, please refer to the product documentation included with your order or contact our customer service team at [email protected]. We also limit our liability to ensure that we can continue to provide high-quality products and services to all our customers; ecobeeusshop shall not be liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products, and our total liability shall not exceed the purchase price of the product in question. These Terms of Purchase shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles, and any disputes arising from these terms or your purchase shall be resolved in accordance with U.S. law. By placing an order on ecobeeusshop, you acknowledge that you have read, understood, and agreed to these Terms of Purchase.